Types of Communications - Standard and Scheduled
There are two types of Communications that users can record in the Salpo CRM.
- Standard Communications - Communications that have occurred.
- Scheduled Communications - Communications that can be scheduled for the future and highlighted by an orange tag.
- Overdue Communications - Scheduled Communications that are overdue and instead highlighted by a red tag.
Communications can be recorded against a Contact, Opportunity, Product or Custom Object profile page. The Add Communication feature is available for Products and Custom Objects only if the Add Communication feature is allowed per the entity settings within the Control Panel.