Communications are recorded against contacts and modules.

The bulk action functionality allows users to record a particular “Standard” or “Scheduled” Communication against a list of contacts from the contact list view page. Refer to Filtering Contacts to learn more about how to defining lists.

 To add a Communication to many contacts at once, meaning in bulk, follow the below steps:

1. The contact list view filters assist users to define a list of preferred contacts

2. Only upon filtering the list of contacts will the “Update” function will be available under the “Actions” drop-down, in the contact list view page.

3. Edit Type - Choose the Update contact communications option and click Next.

You can record your Standard or Scheduled communications by switching between Add standard communication / Add scheduled communication (Refer: Logging communications), and click next

4. Edit Breakdown - Record the Communication then click Next. Refer to Add Standard and Scheduled Communications) to learn more about how to input a Communication.

Select “update Contact communications” and next

Note: "[Select contacts]" is set to default.

The updated Communications can be viewed within the Communication list view page and on each of the contact profile pages.