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Draw Attention; Emails

1) When receiving emails to say someone has drawn attention to a communication can we get a link to the business? Rather than us going back in to Light House and typing the business name in to get more details of the business.
2) Currently it doesn't state in the email who else the communication has been drawn attention to. We need to go in to the business and view the communication to see who else has been notified. Would it be possible to include that in the email we get from LH?

Joy Gerard

Official comment


Hi Joy,

Thank you for your feedback. We have been reviewing the "draw attention" function completely, the first stage (adding a notification to the communication in Lighthouse) is now complete.
The next stage is to review the usefulness of the email notification that you receive - I will ensure that this feedback is considered when we make these improvements.

Clare Bourne
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