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Turn a communication into a task

I think it would be really useful to be able to turn a communication into a task.

Scenario 1 - a website enquiry comes in - as a manager I want to be able to assign the enquiry to a user or group of users ready for them to action.

Scenario 2 - Handling complaints - again I want to be able to assign this to a user or group. Track the complaint through its stages and then be able to report off the back of this.

Scenario 3 - ticketing 

Yasmin Bayliss

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